Terms

Covid-19 - We Are Still Taking Bookings for April 1st 2021 Onwards

TERMS AND CONDITIONS


-Due to the nature and risk of injury Active Extreme, its workers and associates will not be liable for ANY injuries obtained during this vigorous activity.


- Photos and Videos may be taken and uploaded to secure social media websites and our own website for promotional material and content.


- This is for 9 year olds and above (Year 4 | U10s)


- Spectators have to be in the designated viewing area. Active Extreme will not be liable for any stray arrows leaving the active zone and potentially causing injury.


Covid Secure Policy

- Children should come prepared with hand sanitiser, face masks, drinks and any medication. These items will not be provided and you may be refused permission to play if these are not present. 


- All Spectators must do Track and Trace on Arrival


- Please adhere to social distancing guidelines and respect peoples space.


- A signed waiver must be completed by all who wish to play. If you are under 18 the waiver must be completed by your parent, legal guardian or consenting responsible adult. To avoid disappointment, it is highly recommended you book online ahead of arrival. Please ensure you turn up 30 minutes ahead of your pre-booked time slot.


BOOKING TERMS & CONDITIONS

These Terms and Conditions apply to the booking of a jumping session at Active Extreme (Birmingham) Ltd (‘Active Extreme LTD’) (the ‘Activities’) and any ancillary products at the location set out in Active Extreme LTD’s booking confirmation. These Terms and Conditions contain important information regarding participation by you and the members of your party and accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.


GENERAL

No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Active Extreme LTD. Any typographical, clerical or other error or omission in any booking confirmation or other documentation issued by Active Extreme LTD (including any electronic documentation) shall be subject to correction without any liability on the part of Active Extreme LTD.


Active Extreme LTD reserves the right to make changes to the Activities whether to conform with any applicable safety or other statutory requirements or for any reason and without notice.


Any person using the Active Extreme LTD’s facilities must complete, or have a waiver completed on their behalf. Those participants under 18, or any participant without the capability to complete their own waiver, must ensure a legal guardian has completed a waiver on their behalf.


Any persons using the trampoline park must be 4 years of age or over, unless participating in a dedicated Toddler Session, and, in the case of a Toddler Session, must be accompanied by a consenting responsible adult.


Any person causing willful damage to the facilities, fixtures or fittings of Active Extreme LTD will be liable to pay for the rectification of any damage caused. This includes any damage caused by misuse of equipment and/or failure to comply to supplied guidance. If damage is caused by a member of a party or group booking, the hirer will be liable to pay for the rectification of any damage caused by anyone attending the party or group booking.

Active Extreme LTD does not accept responsibility for the loss of property or theft arising from the use of facilities. Money or valuables should, therefore, not be left unattended. Valuables can be deposited in on site locker facilities. This includes vehicles in surrounding car parks or parked on neighboring roads. Vehicles and their contents are left at their owner’s risk.


Active Extreme LTD reserve the right to refuse admission to anyone engaging in what is believed to be antisocial or unsafe behavior. On the basis of health and safety Active Extreme LTD reserves the right to refuse entry to late arrivals.


No refunds or compensation will be payable by Active Extreme LTD in the event that any participant is not permitted to, refused permission or decides not to, undertake or complete the activities.

Active Extreme Blue Light/NHS discount applies to the card holder and immediate family members (up to a family of 5) on their waiver. Please note, the card holder does not need to jump to redeem discount.


This offer is not available online to pre-book. Please call us, or pay on the day.

Active Extreme LTD reserve the right to remove elements within the park at any time. 


BOOKING CONFIRMATION

No booking shall be deemed to have been accepted unless in writing by Active Extreme LTD (which shall include Active Extreme LTD’s email confirmation of booking).


These Booking Terms and Conditions incorporate Active Extreme LTD’s Privacy Policy, Risk Acknowledgement and Disclaimer (Waiver Form). You and each member of your party will be required to complete our waiver form before being allowed to undertake the Activities.


You must advise Active Extreme LTD as soon as possible of any mistake in Active Extreme LTD’s booking confirmation. Active Extreme LTD shall use its reasonable endeavors to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.

Customers are advised to arrive at least 20 minutes prior to the jump time in off-peak hours, and up to 45 minutes during peak periods (weekends and school holidays) to allow for time to find a parking space, check-in and watch our safety video. Please be advised it is the customers' responsibility to arrive for their jump session in good time. 


SAFETY

The Activities include all variations of trampolines, climbing elements and challenge course and participation is not without risk as serious misuse could be fatal. All participants must attend a safety briefing video from a Active Extreme LTD staff member prior to every jumping session.


Active Extreme LTD reserves the right to refuse admittance to participants or to remove a participant from the premises should it be deemed necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system, a participant whose behaviour is considered unsafe, or who is thought to be under the influence of alcohol or drugs. The decision of the Manager on duty will be final.


After the safety briefing, participants will not be individually supervised by a court monitor in the Active Extreme LTD facility.


A responsible adult must remain on site for any child 12 years of age or under. One adult is permitted to supervise a maximum of ten under 12 year olds.


Supervising adults (whether participating or spectating) must sign a Risk Acknowledgement and Disclaimer (Waiver Form) stating that he or she will accept responsibility for the safety of him or herself and for supervision of children in his or her care.


All participants are required to wear Active Extreme Non-Slip jump socks to increase grip and for hygiene reasons whilst in the park.


All participants must be reasonably fit and healthy, and are subject to the age and weight restrictions for each Activity as stated at time of booking. Participants confirm that the maximum permitted clothed weight of any participant is 17.5st/111kg and that they do not exceed this weight If you have any concerns we advise that you visit a site at a time prior to your booking and speak to a member of the Active Extreme LTD staff. Anyone who does not meet these requirements will not be allowed to undertake the Activities. It is your responsibility to ensure that all members of your group or party meet these requirements.


The Activities are physically demanding and require a degree of agility, strength and stamina. Participants are advised to jump within their ability – only the individual knows or understands their own limits and competencies. If you are unsure or whether you can complete a manoeuvre, you should not attempt it. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities, pregnant women should not take part.


Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the activity and to supervise any under 12’s in their care. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses.


All participants are required to act responsibly and courteously at all times and to respect other participants. Active Extreme LTD shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable.


Participants must be dressed appropriately (see clause 4) and Active Extreme LTD reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.


No refunds or compensation will be payable by Active Extreme LTD in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.


CLOTHING

It shall be the responsibility of all participants to ensure that they are dressed appropriately and Active Extreme LTD advises participants to wear clothing appropriate for physical activity that they do not mind getting damaged and that are in conjunction with our safety video. In particular the following restrictions shall apply:


Participants must wear Active Extreme LTD socks for grip and hygiene.


Long hair must be tied back.


No belts, jewellery or other sharp items of clothing that may cause damage to yourself, the equipment or other participants.


Active Extreme LTD will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.


PRICE AND PAYMENT

Subject to any terms agreed in writing between Active Extreme LTD and you, our charges for all Activities shall be calculated at our current rates and payment in full shall be due at the time of booking. The charges include the cost of purchasing the Activities. Payment may be made by debit or credit card either online or at the facility.


Active Extreme LTD reserves the right to change its prices at any time, including special offers. Special Offers are not in conjunction with any other offer.


As much notice as possible will be given should a change in our prices occur.


Active Extreme LTD operates a peak and off peak walk-in charge so please book online before you come avoid this additional fee on open jump tickets. Not applicable to Toddler Open Jump and Special Needs Sessions.


Active Extreme LTD Trampoline Parks no longer accept cheques as of 20/11/17.

PARTY BOOKINGS

Party bookings made online or over the phone are to be secured by paying the full amount upon booking.


Customers can add or take off number of jumpers (still keeping a minimum of 10 jumpers) up to 14 days before the booking date.


If customers bring additional party guests/jumpers on the day without prior notice we reserve the right to charge normal open jump price per person plus a £5 surcharge.


If customers do not bring the full number of jumpers as expected on the day no credit note or refund will be given.


A private party room/area is booked for a 30 minute slot following the completion of the jump time. The room/area must be vacated promptly after this time to set up for the next party.


We ask the parent/guardian of the party child stay on site at all times and are responsible for the behaviour of their children. Any behaviour we deem to be unacceptable will be explained to the parent/guardian and your party may come to an end prematurely.


All party food orders must go through Active Extreme LTD. With the exception of a birthday cake/cakes, no other food or drink will be allowed to be brought into Active Extreme LTD. Only food purchased through Active Extreme LTD will be allowed.


Should any member of the party have any dietary requirements, we will try our best to cater to these needs, please advise us of such requests no later than 7 days prior to the party or group booking.


Should a group or party choose to make amendments to their catering option, a minimum of 7 clear days notice must be provided.


Additional guests are subject to availability. If Active Extreme LTD does not have the space then the request will not be possible.


We will supply sufficient cutlery to cut and eat the cake. Any additional decorations you require must be supplied by yourself and must be checked with the manager on duty at the time. We will not allow decorations to be stuck to the walls. No decorations are allowed unless previously arranged with the manager.

We are always looking to improve our parks and add new elements. Some of these elements may incur an additional charge and may not be included within your party package. 


CANCELLATIONS, REFUNDS AND TRANSFERS FOR JUMP TICKETS

Open Jump Cancellations with 48hrs or more notice are eligible for a refund. Bookings with less than a 48 hour notice period are eligible to be moved to a specified date.

Birthday Parties cancelled up to 14 days before the booking date will be given a full refund. Parties cancelled fewer than 14 days before the booking date will not receive a refund or credit note. Where possible, we will endeavour to move your party time, subject to availability.

Group Bookings - cancelled up to 10 days before the booking date will be given a full refund. Between 3 to 9 days will receive a 50% refund. Group bookings cancelled fewer than 72 hours days before the booking date will not receive a refund or credit note. Where possible, we will endeavour to move your group booking time, subject to availability.


Active Extreme LTD reserves the right to cancel your booking at any time. In the event that Active Extreme LTD needs to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause. This does not affect any guest's statutory rights or any liability of Active Extreme which cannot be excluded by law.

Refunds

Payments made by debit or credit card will be refunded to the same card.


No refunds will be given for transactions made by gift vouchers. Bookings may be transferred in adherence with our transfer policy.


Where multiple forms of payment are used, Active Extreme LTD reserves the right to refund any monies due on a refund or amendment by debit or credit card.

Refunds to credit or debit cards can take up to 21 working days to process.

Active Extreme LTD Trampoline Parks no longer accept cheques as of 20/11/17.




CCTV MONITORING & PHOTOGRAPHY

The participant consents and agrees to the use by Active Extreme LTD of CCTV monitoring for training, insurance, health and safety and security purposes. Active Extreme LTD consents to the participant and members of their group undertaking photography for their own non-commercial purposes only and for no other purpose whatsoever.



MISCELLANEOUS

If any of these terms are determined to be illegal invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.


Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions.


All promotional vouchers such as free hot/cold drinks or other food and drink refreshments and giveaways such as Active Extreme branded non-slip socks or Active Extreme Goodie Bags are in conjunction with a paid Open Jump session at Active Extreme LTD, with the exception of our promotional scratch cards given to customers who spend a minimum of £5.00 in our cafe in any one transaction (whilst stocks last).


Promotional codes and vouchers are non-transferrable and do not have a cash value. Active Extreme LTD reserves the right to amend or terminate these voucher codes at any time.

LIABILITIES

Except as otherwise provided in these Booking Terms and Conditions, Active Extreme LTD shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities. This does not affect any guest's statutory rights or any liability of Active Extreme which cannot be excluded by law.

Parking facilities are available at the site, and any vehicles and their contents are left at the owners’ risk and are subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location.

Except as otherwise provided in these Booking Terms and Conditions any liability of Active Extreme LTD shall be limited to the refund of any charges paid to Active Extreme LTD. Nothing contained in these Booking Terms and Conditions is intended to nor shall limit the liability of Active Extreme LTD in respect of death or personal injury caused by the negligence of Active Extreme LTD or of its employees, agents or contractors.



These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales and Active Extreme LTD and you submit to the exclusive jurisdiction of the courts of England and Wales.

April 2019

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The Active Extreme Pledge

We have created four very own Active Extreme Pledge for everyone that visits Active Extreme after the COVID-19 pandemic. It will help to keep everyone as safe and happy as possible in our parks. Its a pledge between Active Extreme and each and every customer that outlines what we will provide for you and what you will commit to do for us. By working together, we can make each and every visit as safe and fun as possible.

Our Pledge: What we will provide for you

  • A social distanced, hassle free, online booking and check-in process.
  • An enhanced cleaning schedule with COVID approved chemicals.
  • Limited capacity closed jump sessions for the safety of all.
  • A clearly defined safe customer journey through the park
  • And the same amount of fun as before!

Customer Pledge: What you commit to doing for us

  • You will only visit us if you and everyone in your party feels well with no symptoms of COVID-19
  • Ensure you practice good social distancing
  • Under 15’s must have an adult present
  • Under 8’s need to be supervised by a parent or carer at all times
  • Respect our staff as they’re here to help keep everyone safe
  • Manage a safe and socially distanced exit


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